Aspirants can apply against the vacancies advertised from time to time in various means of mass media. Supervisor Jobs in Dubai. Answered customer questions on the phone. Some companies also ask customer service executives to deal with incoming sales calls, assisting people who are interested in purchasing from the company. 663. wrong; Call Center Agent. The First Place to Find Work in Dubai. 1 Dubai Jobs.com. These online services require a lot of young energetic people designated as Call Centre Executives who are able to provide services untiringly for long hours. The growth potential for customer service executives is generally high, with many opportunities to progress up the pay scale. It also means stepping in to handle particularly difficult customers or challenging enquiries, and handling callers who are unhappy with the service they’ve received from staff in the contact centre team. This has become possible with a number of national and international companies like GE Capital, American Express, Wipro Spectra Mind, Infowavz International (Mumbai), Daksh, Reliance InfoTech, opening their call centres over here owing to the availability of a large population of educated English speaking people at low cost. The core skill any call centre executive needs is to be able to communicate clearly and effectively with any caller. All trade marks belong to the respective owners. Inbound Call Center Representative/Executive Resume Summary : Result oriented professional with more than 15 years of experience in customer service walk in facilities or call centers. You stay polite and professional while you speak with customers. Certifications; even if you are doing Outbound and receiving Inbound calls, … This means they need to keep track of new developments in the field by reading trade journals and, where possible, networking with people working in similar roles elsewhere. People working in call centre executive jobs have one of the most important customer-facing jobs at any company. They should be analytical, articulate, result-oriented, and able to perform under pressure and provide excellent follow-up; good organizational, interpersonal and reporting and documentation skills. Add Job Offer. The ideal candidate should have inter qualification and atleast less than 1 year of experience. These call centre executives are responsible not only for providing voice-based customer support but also offering e-CRM services, which include voice-based customer support as well as e-mail response, web-based text-chat services and other customer interaction channels. Responsible for resolving issues with customers … And this new career avenue is in the form of Call Centres. In a small contact centre, all executives will normally have roles on the board, making key decisions about the company’s future. Operator, Manager and Director. Skills Required. Organisational skills. Customers often reach out to a contact center with complex issues … Popular Careers Sales Jobs in Dubai. Communication – necessary for dealing effectively with customers and also for developing a good, positive relationship with staff. 1039. Thus to be a call centre executive, one has to be really dedicated, hardworking, healthy and above all punctual of time. The average salary for a Call Center and Customer Service Executive with Customer Service skills in United Kingdom is £19,100. modern slavery act transparency statement. An agent with good communication skills can establish a connection with the caller and build quality relationships. Fast Communication (Recruiter) is in search of talented and motivated individuals for the post of Call Center Executive in the field of Customer Service in one of their office located in Lahore - Pakistan. He/she should learn to question effectively and listen patiently to garner all the details about the problem. The training includes accent training, listening skills, 'slang' training, accent neutralization, telephone etiquette, telesales etiquette and cyber grammar, interaction skills, customer relationship, management skills and call centre terminology, to name a few of them. Contact centre workers will usually be responsible for helping customers to get the most out of the service they are paying for, and for keeping their satisfaction levels high. Problem-solving – the ability to handle complex enquiries and also surmount the everyday challenges involved in adjusting resources to meet demand. They also have responsibility for following health and safety rules and making sure all staff feel safe and supported at work. Call centers are no places for shrinking violets! But to work in this field and avail all these facilities, one has really to be a professional and work for long hours with their units with hundred per cent punctuality and alertness which is most required in this profession. electrician job description: are you the next bright spark? 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