If you’re not completely satisfied with your new device within 14 days of delivery, please call us on 082 1945. vi. Any electronic or entertainment product can be returned only within a 30-day period. 4. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. In these instances, the documentation which validates the date of receipt (proof of purchase or delivery note or job card) containing the details of a new device, should be issued to Vodacom Repairs on the first time repair to ensure that this date is applied as the new implied warranty date offering the full warranty period (12 or 24 month). 5. There is nothing to fix it is just rubbish. The repair model/process is outlined in this document and serves to inform you of how the 1 – 6 month and 7 – 12 or 7 – 24 month warranty periods may differ in terms of the repair process and possible outcomes. However if the phone is returned within the one month warranty period and deemed not repairable by the technician, 50% of the original repair cost will be refunded. They used to anyway. You may be required to provide your original proof of purchase and/or delivery note on the first occasion when you’re booking your device in for repairs. A device deemed to be NFF, RNR or ‘what is not deemed a repair’, as stated above, will result in the device not forming part of the process to the right (even if the device is in the first 6 months of purchase). Other charges may apply to use the Services until you cancel your order. For all other customers: if you change your mind, you have 14 days from the day you receive it. v. All data cards must be assessed by a TechZone consultant/Vodacom Repairs technician to confirm fault/s (a report may be requested) before an exchange can be made. The product must be returned at the customer’s expense, in its original sales condition. Many cellphones return from this assessment process marked as … ... Don't they have a 7-day return policy? There must be no physical damage on the product or its accessories, or any signs of neglect due to: physical abuse, liquid damage, screen scratches, dents or marks. i. Vodacom -1. andy_connor_e. i. iv. ii. ), holiday products (e.g., artificial trees, lights, decorations, etc.) Failing to properly follow the installation process and instructions for use, or if you use products or accessories that aren’t compatible with your device – such as generic accessories and other contaminated auxiliary devices. Vodafone Protect. ii. Credit/Debit Card transactions shall only be refunded back to the account used for the original purchase. An unwanted, faulty, damaged or incorrect product can be returned within different time period, please check the return policy. Now sitting without the sim and having to struggle for more than 8 months to get them to stop the monthly … Please note that sim cards and memory cards may be cleared and destroyed if such accompany the device to Vodacom Repairs. Kindly note that you must return OBF devices to the original store where the device was purchased failing which, you return it to your closest Vodacom store. You have 14 calendar days to return an item from the date you received it. Vodacom Bad service delivery, incompetence. I was approved and collected my phone that afternoon, leaving the shop at 17:00. In a majority of counties, there are laws that protect the rights of the consumers. Data stored on your device may be backed up, in accordance with the permission issued by you and further more within Vodacom’s IT security policies and procedures that may prevent foreign/unknown back up devices being used in this process. The Next Day Delivery offer is only applicable to main city centres and excludes all outlying areas. If the store doesn't post any return policy, the law requires the store to accept returns within 30 days of purchase. I have had it for 2 wks. Items must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice (proof of purchase). They discontinued their 7 day return policy because its not necessary. Make sure you provide accurate contact details so you can receive status updates and the notification to collect. The physical condition of the device applies – as outlined above. 3) The following devices are applicable to the Huawei Summer Campaign for Back Covers:Mate 10 Pro (Grey); Mate 20 Lite (Black and Blue); MediaPad T3 10 (Grey); P Smart (Gold and Black); P Smart 2019 (Blue and Black); P10 (Blue, Black and Gold); P10 Lite (Black and Gold); P10 Plus (Gold and Black); P20 (Black and Blue); P20 Lite (Blue and Black); P20 Pro (Blue, Black, Aurora); P30 Lite (Blue and Black); P8 Lite 2017 (Black, Gold, and White); Y3 2017 (Gold and Grey); Y3 2018 (Gold and Grey); Y5 2019 (Brown and Black); Y5 Lite (Blue and Black); Y5 Prime 2018 (Black and Gold); Y6 2018 (Black and Gold); Y6 2019 (Black); Y7 2018 (Black and Gold); Y7 2019 (Blue and Black). Booking your device into and cancellation with a new one or a different model or policy. Deliver within the store to accept returns for items within 7 days the... The 7 day return policy within 14 days of delivery date down and was. 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